Shipping policy

It is your responsibility to ensure the accuracy of your contact details when placing your order: name, first name, full delivery/billing address, email address and telephone number. Delivery will take place to the delivery address you indicate in the order form.

Ad CAELIA ships all over the world.

Delivery costs depend on the location and delivery method chosen by you, and calculated on the entire order. They will be indicated to you at the end of the order process before confirmation by you.

After confirmation of the order and validation of payment by Ad CAELIA, the Products will be delivered according to the means chosen from the means offered during the order process.

We do our best to ensure delivery occurs as quickly as possible. In the event of difficulties with the carrier, we will keep you informed by email.

The delivery date is determined by all of the following elements: the successful receipt of your payment, the preparation of your order, the handling of the package(s) by the carrier and the delivery time of your package by the carrier according to the delivery method chosen by you on the Site.

When sending the package, we will send you the corresponding tracking number by email. From the start until its arrival, you have the possibility to track your package by indicating its tracking number on the carrier's website.

Customs fees and other taxes due in the country of arrival are your responsibility and cannot engage the liability of Ad CAELIA in the event of the Product being held in customs.

Upon receipt of the package, you must check the conformity of your order. Any anomaly concerning the references of delivered products must be reported on the receipt presented by the carrier and must also be notified the same day, or at the latest the first working day following delivery to Ad CAELIA customer service: contact@adcaelia. com

In the event of damage to the Product during transport, you must inform the carrier within three working days, not including public holidays, following the date of delivery of the Products. Failure to file a complaint within this period extinguishes any action against the carrier in accordance with article L.133-3 of the Commercial Code. A copy of your letter must be sent to Ad CAELIA without delay.

In the event of a delay beyond 30 days, Ad CAELIA will contact you by email or telephone to determine with you what action to take on your order. The order will only be canceled upon express request from You addressed to Ad CAELIA by registered letter with acknowledgment of receipt, specifying the date and order number, the Products and the amount concerned.